Return and Cancellation Policy
Not satisfied with your order?
We’d love to know how we can improve!
You can return your order within 14 days of receipt if unused, or you can send us a photo showing that the product is defective. We will verify the photo, and in most cases, we can resolve your issue without a refund. We ensure that your money will be refunded to your account within five business days after receiving your order, or after our customer service has verified the photo.
Important: Beauty products and items purchased during sales cannot be returned.
Returns by Mail
You have up to 14 days after receiving your order to exchange a product for a different size/color or to request a refund if it has been delivered to a local parcel center near you.
1. CONTACT
Email us first at info@bringwell.co.za for the return address. Since we have multiple distribution centers, we need to determine from which center your package originated based on the reason for the return.
2. PROVIDE THE DELIVERY NOTE
Pack the product as securely as possible in its original packaging and include a note with your order number. As the sender, you are responsible for the return shipment. Always request a tracking code from DHL when returning the package. After sending the package, contact us at info@bringwell.nl if you wish to receive a refund or exchange for a different size/color.
Note: Our headquarters are located in China. Therefore, please be aware that you will need to send your package back to our supplier in Asia when returning a product.
3. SHIPPING
Go to the nearest parcel center (post office or package store) and send your package back.
Once the product arrives at our warehouse, the size/color will be exchanged as soon as possible, or a refund will be processed.
Cancellations
To cancel an order, contact us immediately at info@bringwell.nl. If you cancel your purchase within 24 hours, we can issue a full refund without conditions. Otherwise, the items must be returned to us once they arrive.
Shipping Costs
It is the customer’s responsibility to pay for any shipping costs when returning a product. These costs are non-refundable. If you receive a refund for your purchase, the shipping costs will be deducted.
The time it takes to receive your exchanged product will largely depend on your location.
We always recommend using a trackable shipping service or shipping insurance!